1. Service provider and scope

These terms apply to the services offered by Freddie Tours Sàrl, Grand-Rue 24, 1820 Montreux, Switzerland, business identification number CHE-156.569.092. Contact us.

They apply to guided tours, experiences, private and school tours, and gift voucher purchases. The accepted offer and confirmation specify the services included. Any special terms agreed with the customer take precedence for the matter they govern, subject to mandatory law.

2. Services offered

Depending on the nature of the service, its description specifies, in particular, the date, programme, meeting point and price. An undated gift voucher requires a subsequent booking in accordance with its terms of use. Services not expressly included remain at the customer's expense. Durations are indicative: the group's pace and conversations with the guide may affect them.

The customer checks the selected information before submitting the booking and provides accurate contact details so that they can be reached.

3. Booking and conclusion of the contract

Availability is checked when the booking is confirmed. Selecting a date or attempting a payment does not guarantee a place.

  • Online payment: the contract is concluded when payment succeeds and Freddie Tours confirms the booking. If an amount has been collected but the booking cannot be confirmed, that amount is returned to the customer.
  • Cash: where this method is offered, the contract is concluded when Freddie Tours sends the booking confirmation, the full amount is payable before departure.
  • Bank transfer: the payment instructions acknowledge receipt of the request. The booking becomes firm after the amount due has been received and Freddie Tours has confirmed it.
  • Tours on request: an enquiry does not constitute a booking. The offer and its acceptance specify the confirmation arrangements.

4. Prices, payment and discounts

Prices shown on the website are stated in Swiss francs (CHF), including VAT, except for private tours.

Prices for private tours, including group outings and school trips, always exclude VAT. Applicable VAT is added to the price and shown separately on the invoice.

The price agreed at the time of booking remains applicable to that booking despite any subsequent price changes. The total amount and available payment methods are presented before you finalise your booking. Conversions displayed in other currencies are indicative, online payments are made in CHF.

For cash payments, the confirmation specifies the accepted currencies and applicable instructions. For bank transfers, the customer follows the references and instructions provided.

The Montreux Riviera Card discount applies to participants who meet its conditions and hold a valid card. Their number must be entered correctly when booking. If the customer cannot present a valid Montreux Riviera Card to the guide, they must pay the difference between the discounted price and the normally applicable price. If a card is obtained after booking, the difference cannot be refunded.

5. Cancellation and changes

A confirmed and paid booking is non-refundable if the customer cancels, fails to attend or ends their participation early.

The customer may request a date change by promptly contacting Freddie Tours, which considers rescheduling possibilities according to availability, but cannot guarantee that another date can be offered. Any accepted rescheduling is confirmed together with any resulting price changes.

Freddie Tours may need to cancel a service, particularly due to an event preventing its safe organisation, an unforeseen unavailability of the guide or force majeure. The customer is informed as soon as possible by email or telephone using the contact details provided when booking.

If Freddie Tours cancels, amounts collected for the cancelled service are refunded. Rescheduling may be proposed and is carried out only with the customer's agreement.

These terms apply to the following experiences: Freddie Afternoon, Freddie Evening, Freddie Evening PLUS and Freddie Evening VIP.

These exclusive events are held in very small groups, with a strictly limited number of places. Once your booking is confirmed and paid, the selected places are definitively reserved and the services arranged for the event, including catering, are confirmed and can no longer be cancelled. Your booking is then firm and final. It cannot under any circumstances be cancelled, rescheduled or refunded at your request.

If you cancel or fail to attend, for any reason, no refund or rescheduling can be offered.

In the event of force majeure or if the guide, Peter Freestone, Terry Giddings or the venue hosting the event is unavailable, Freddie Tours may have to cancel the experience. Each participant will then receive a full refund of the amount paid for this event.

6. Gift vouchers

Validity and expiry

Gift vouchers for Freddie Tour and Freddie Tour Extended are valid for one year from the date of purchase. The expiry date appears on the voucher. The voucher must be used to confirm a booking by this expiry date, inclusive. The tour itself may take place after this expiry date, on one of the dates available on the website at the time of booking.

On expiry, the voucher becomes invalid and its value is forfeited, with no possibility of a refund or credit.

Single use and unused balance

The gift voucher is for single use only. If the booking amount is less than the voucher's value, the remaining amount is forfeited, with no refund or credit. The voucher is then considered fully used.

Gift vouchers cannot be exchanged for cash. Applicable legal rights if Freddie Tours cancels or fails to perform the service remain unaffected.

Gift vouchers for an experience with Peter Freestone and Terry Giddings, namely Freddie Afternoon, Freddie Evening, Freddie Evening PLUS and Freddie Evening VIP, are tied to the selected experience and a fixed date. They may be used only for the event indicated on the voucher. As a rule, it is not possible to change the date or obtain a refund or credit. In accordance with section 5.2, cancellation or changes by the customer are excluded.

7. Conduct, safety and participation

The customer follows the meeting point and time stated in the confirmation. For Freddie Tours, participants are asked to arrive fifteen minutes before departure. Tours start at the scheduled time and the group cannot wait for late arrivals. As the group moves from one location to another, it is generally not possible to join the tour after departure. The guide cannot interrupt the tour to contact or find participants who are running late.

Tours may take place in the rain. Participants should wear clothing suited to the weather conditions and follow safety instructions. Please bring an umbrella in rainy weather, warm clothing in winter and a bottle of water in summer. Safety takes priority: dangerous conditions may justify an adaptation or cancellation, handled under Article 5. Works may also require a route change, any substantial change is communicated to the customer.

Minors remain under the supervision of their representative or responsible accompanying adults. Accessibility needs can be communicated before booking so that the possibilities of the route and venues concerned can be checked. Participation decisions are based on actual safety and organisational constraints, without discrimination.

Behaviour that endangers others or prevents the tour from taking place may lead to exclusion. A participant who has been excluded will not receive any refund or compensation.

8. Content and intellectual property

The texts, photographs, recordings and creative works used are protected to the extent provided by law and the rights of their owners. Recording or reproducing audioguide content without permission is prohibited. Personal photography and filming remain subject to the rules of the venues visited and the rights of third parties.

Throughout the tour, it is strictly prohibited to film, photograph or record any content shown or played on the audioguides, whether images or sound.

9. Liability and complaints

The liability of Freddie Tours and the service providers involved is governed by applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded, particularly for wilful misconduct or gross negligence within the meaning of Article 100 of the Swiss Code of Obligations. Liabilities that cannot lawfully be excluded or limited remain unaffected.

Participants take care of their personal belongings and the equipment entrusted to them. If a problem arises, they inform the guide as soon as possible and submit their complaint to Freddie Tours with the relevant information. This procedure does not reduce statutory time limits or rights.

10. Applicable law, courts and version

Swiss law applies, subject to mandatory provisions protecting the customer. Where the law permits an agreement on jurisdiction, the competent courts at Freddie Tours' registered office are designated. Mandatory or consumer-protective jurisdictions remain unaffected, particularly those under Articles 32 and 35 of the Swiss Civil Procedure Code and applicable international rules.

The applicable terms are those accepted when the contract is concluded. A new version does not retrospectively change an existing booking. Translations must express the same commitments, any discrepancy is examined according to the legal rules of interpretation.

The processing of personal data is described separately in our data protection notice.

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